PACKAGED OFFER · CONVERSATIONAL AI ASSISTANT
Conversational AI assistant development
Generic chatbots invent answers and erode trust. This build delivers a grounded assistant that draws only from your approved content, returns citations, refuses when it lacks a basis, and hands off cleanly to a human on the cases it should not handle alone. In ten weeks you go from scattered knowledge to a governed assistant running in a real channel, measured on answer quality and deflection rather than demo polish.
- A grounded assistant that retrieves from your documents and systems, so answers trace to a source
- Citations on every response, with a refusal path when the assistant lacks a confident basis
- An evaluation harness that keeps the assistant honest as your content changes
An assistant you can actually stand behind.
You get a working assistant, the guardrails that make it safe to expose, and the evaluation harness that keeps it accurate as content changes.
Six concrete deliverables land by launch, each built to survive contact with real users rather than a staged demo.
Grounded assistant
Retrieves from your documents and systems, so every answer traces back to a source you approved.
Citations and refusal path
A citation on every response, and a clean refusal when the assistant lacks a confident basis to answer.
Guardrails
Topic boundaries, tone controls, sensitive-content handling, and prompt-injection defences.
Human handoff
Escalation that carries full context to a person, with no dead ends on the cases it should not own.
Evaluation harness
Scoring for accuracy, groundedness, and coverage against a test set you approve.
Channel deployment
Live in one channel, web, internal portal, or messaging, with usage and quality analytics.
Generic chatbots invent answers. A grounded assistant answers only from what it can cite.
Teams answering the same questions from scattered knowledge.
For customer support, internal help desks, HR and IT service teams, and regulated functions where a wrong answer carries real cost.
If your knowledge exists but nobody can find it fast, and you need an assistant you can actually stand behind, this build is scoped for you. It draws on our grounded retrieval practice, and where the assistant must operate under financial-services controls it extends into conversational banking.
Five stages, from your knowledge to a live channel.
Ground
Source selection, knowledge prep, and retrieval design, producing a curated, retrievable knowledge base.
Assemble
Assistant flow, retrieval, and citations, producing first grounded answers on your real questions.
Guardrail
Boundaries, refusal logic, injection defences, and handoff, producing an assistant safe to expose.
Evaluate
Test-set scoring and tuning against real questions, producing a measured accuracy and coverage read.
Launch
Channel deployment, analytics, and pilot rollout, producing a live assistant with quality reporting.
What a grounded assistant changes.
Point us at your knowledge and one channel. Ten weeks later, launch.
You get an assistant you can trust, grounded in your own content. As scope grows, we extend it through our generative AI and enterprise AI capability with the same governance baked in.