Our refund policy

1. Overview

This Refund Policy applies to payments made to Softobiz (“Softobiz,” “we,” “us,” or “our”) for professional and technology services, including software development, cloud and DevOps, digital transformation, staff augmentation, GCC, and related consulting services (the “Services”).

By engaging our Services and making a payment, you agree to the terms of this Refund Policy, which should be read together with our Terms of Use and any separate service agreement or statement of work entered into between you and Softobiz.

2. Nature of Our Services

Softobiz provides customised, professional services that are delivered through dedicated time, resources, and expertise. Fees typically become payable for work already performed or for resources committed to a specific engagement. As such, services are generally non-refundable once delivered or once the associated work has commenced.

3. Service Agreements Take Precedence

The specific refund, cancellation, and payment terms for any engagement are governed by the individual service agreement, statement of work, or master services agreement signed between you and Softobiz. Where any such agreement addresses refunds or cancellations, those terms shall apply and prevail over this general policy.

This document sets out our default position where a signed agreement is silent on the matter.

4. Requesting a Refund

If you believe a refund is warranted, you may submit a written request to our billing team at the contact address below. Your request should include:

• The invoice number or payment reference
• The date and amount of the payment
• The reason for the refund request

We will review each request in good faith and respond within a reasonable time.

5. Refund Eligibility

Refunds, where applicable, are considered on a case by case basis and may be granted in circumstances such as:

• A duplicate or erroneous payment
• A payment made for services that were not commenced or delivered
• A specific refund entitlement set out in your signed service agreement

Refunds will not generally be issued for services already delivered, for work already performed, or for dissatisfaction that does not arise from a failure to deliver the agreed scope.

6. How Refunds Are Processed

Approved refunds are issued to the original payment method used for the transaction. Once approved, refunds are typically processed within 7 to 14 business days, though the time for funds to appear may vary depending on your bank or card provider.

7. Chargebacks

We encourage you to contact us directly to resolve any billing concern before initiating a chargeback with your bank or card provider. Raising a dispute for a payment covered by a signed service agreement may be handled in accordance with the terms of that agreement.

8. Contact Us

For any questions or to submit a refund request, please contact:

Softobiz Technologies

Email: info@softobiz.com

Website: www.softobiz.com