Softobiz

SCALED GENAI AND AI PLATFORMS

Scaled GenAI and AI platform services for enterprise delivery

We build shared AI platforms so teams can develop, evaluate and operate multiple use cases on a governed software foundation.

  • Standardised MLOps and LLMOps on one governed foundation
  • Retrieval, evaluation, and guardrails as shared services
  • Compounding economics, so the twentieth use case barely registers
THE LIFECYCLE WE INDUSTRIALISE

A one-off model skips most of this.

A platform makes every step repeatable and observable, and closes the loop back to scope.

01Scope
02Prompt baseline
03Retrieval (RAG)
04 · OPTIONALFine-tune
05 · MOST SKIPPEDEvaluate
06Guardrails
07Deploy
08 · MOST SKIPPEDObserve cost
09 · MOST SKIPPEDFeedback loop
LOOPBack to scope

The steps most teams skip are the ones that decide production success: a real evaluation harness (so you can tell whether a prompt change regressed the long tail, not just the demo), cost observability, and a feedback loop that catches drift before users do.

The payoff is compounding. The second use case is cheaper than the first.

PLATFORM REFERENCE ARCHITECTURE

A seven-layer reference architecture, governed and reusable across teams.

This view separates the full platform into seven architectural layers. The implementation service groups the delivery work into six connected areas.

Applications

Assistants, copilots, agents, embedded product features.

Your product surfaces + agentic runtimes

Orchestration and retrieval

RAG, prompt management, routing, tool calls.

LangChain / LangGraph · hybrid search · rerankers

Models

Foundation and fine-tuned models, model registry.

Managed and open models · LoRA / QLoRA adapters

Vector and feature data

Embeddings, retrieval indexes, features.

pgvector · Pinecone · Weaviate · Qdrant · Feast

MLOps and LLMOps

Pipelines, CI/CD for models, versioning.

MLflow · SageMaker · Vertex AI · Databricks

Observability and eval

Traces, cost, quality, drift, guardrails.

LangSmith · Langfuse · Arize Phoenix · NeMo Guardrails

Governance

Access, audit, model inventory, policy.

Catalogue-based governance · responsible AI controls

RAG FOR FACTS, FINE-TUNING FOR FORM

The most expensive mistake we see is fine-tuning to fix a retrieval problem.

Prompt engineeringThe base model can already do it with better instruction.Lowest. Start here when clearer instructions may be sufficient.
RAGThe answer depends on knowledge that changes.Days to build; low inference cost.
Fine-tuning (LoRA / QLoRA)You need stable behaviour, tone, or a structured-output schema.Needs roughly 500–5,000 clean examples; one-time training.
DistillationYou need frontier quality at small-model cost and latency.Highest effort; best unit economics at scale.
THE HIGH-ROI PATTERN

A thin adapter on top of retrieval, not one instead of the other. Retrieval keeps the facts current; the adapter keeps the form consistent.

WHEN TO BUILD THE PLATFORM

And when a more constrained model is the better choice.

We do not sell platform for its own sake. Build the first use case pragmatically; extract the reusable parts once demand is real.

The signal to invest is specific: three or more teams solving the same plumbing, or a first system you cannot confidently evaluate or cost. We help you time that inflection rather than paying for a platform ahead of the work that justifies it.

PLATFORM BUILD

Stood up fast, to spec

You know what you need and want the foundation delivered against a defined architecture.

EMBEDDED PLATFORM POD

A team that owns and evolves it

A dedicated pod that keeps the platform current as your use cases and models change.

ASSESS AND OPTIMISE

You already have one

For a platform that has become slow, costly, or hard to govern. We find where and fix it.

FREQUENTLY ASKED QUESTIONS

What ML leads ask us first.

No. Build the first one pragmatically, then extract the reusable layers as demand grows. We help you find the point where platform investment starts paying for itself.

Usually both. MLOps governs classical and predictive models; LLMOps handles prompts, evaluation, retrieval, and guardrails for language models. We implement them on one foundation.

We build cloud-native on your platform of choice and stay tool-pragmatic across MLflow, SageMaker, Vertex AI, Databricks, and the wider LLMOps ecosystem.

Yes. Our assess-and-optimise track targets slow deployment, runaway cost, or weak governance on existing platforms.

BUILD THE FOUNDATION FOR AI AT SCALE

Which layers do your use cases actually need?

Let's assess what the platform has to carry, and what to build first, so the investment lands ahead of the demand rather than behind it.