Softobiz

APPLIED AI SOLUTIONS

Applied AI solutions for enterprise workflows

We build AI solutions around specific business workflows, combining generative AI, predictive models and computer vision where each is appropriate.

  • Engineered to the accuracy each process actually demands
  • Grounded in your data, integrated into your systems of record
  • Automation on the routine load, people on the consequential calls
THE SOLUTION PORTFOLIO

Applied AI solutions, matched to the problem.

Choose by business workflow. Generative AI supports language and document tasks, predictive models support decisions, and computer vision supports inspection. We set quality targets for each use case.

Intelligent document processingDocument AI: OCR, layout analysis, extraction and validation.Field-level accuracy · straight-through-processing rate
Structured data extractionDocument AI: field extraction from forms, PDFs and email.Extraction precision on the long tail
Fraud detectionPredictive AI: transaction scoring and graph-based risk signals.Precision / recall · AUC-PR · expected loss
Demand forecastingPredictive AI: demand models and hierarchical reconciliation.MAPE / WAPE across SKU, store, and region
Churn predictionPredictive AI: customer-risk scoring with explanations.AUC · precision@k · retention lift
Enterprise knowledge assistantGenerative AI: retrieval over your content with cited answers.Groundedness · deflection and resolution rate
Conversational bankingGenerative AI: grounded responses and governed tool access.Containment · CSAT · groundedness
Email categorization and automationLanguage AI: classification, routing and response drafting.Routing accuracy · manual-triage reduction
Computer visionComputer vision: detection and segmentation for inspection.mAP · precision / recall
Claim handlingDocument and language AI: intake, policy checks and routing.Cycle time · auto-adjudication rate with HITL

Full automation is rarely the right operating target. The line between machine and person is the design.

ONE PATTERN BEHIND EVERY CREDIBLE DEPLOYMENT

The same shape holds across all ten.

EVERY INCOMING CASE

Scored for confidence

Thresholds, explicit rules, and your risk appetite decide where the line sits, per use case.

HIGH CONFIDENCE · STRAIGHT THROUGH

Handled without a person

The routine load clears automatically, which is where the volume and the economics actually live.

LOW CONFIDENCE OR HIGH RISK · REVIEW

Routed to a person

Exceptions reach a human with the context already attached, so review is a judgment call rather than a re-investigation.

FEEDBACK LOOP

Human corrections become training signal. Accuracy improves over time, and the confidence line can move outward as it does: aggressive where it is safe, conservative where it is not.

WHAT "ACCURATE ENOUGH" REALLY MEANS

We resist vanity numbers.

A headline accuracy rate may reflect well-structured documents or a balanced test set. Production evaluation needs to represent long-tail inputs and the business cost of each error.

Before we build, we agree the metric that matters (field-level accuracy, AUC-PR, WAPE, rarely raw accuracy) and the baseline we are beating. Then we measure against it in production, not in the pitch.

SET BEFORE THE FIRST SPRINT

The metric, the baseline, and the confidence line are agreed in writing before we build. That is what makes the result arguable in a review, and defensible in an audit.

WHERE THESE LAND BY INDUSTRY

Same patterns. Different constraints.

Banking and financial servicesFraud detection · conversational banking · claim handling · structured data extraction
HealthcareIntelligent document processing · clinical knowledge assistants
Retail and E-CommerceDemand forecasting · churn prediction · conversational AI
FREQUENTLY ASKED QUESTIONS

The four we answer before every build.

It depends on the use case and your data, which is why we set a target and baseline before building, measure against it, and route low-confidence cases to human review so the system is dependable even where the model is uncertain.

Yes. Integration into your systems of record is the point. Output lands where work already happens, not in a separate tool your teams have to remember to check.

That is the recommended path. Prove value on one high-impact workflow, then reuse the platform and patterns to expand. Many clients begin with a packaged accelerator.

No. Solutions are built within your governance and data-residency requirements, grounded in your content without exposing it.

SOLVE A WORKFLOW THAT'S COSTING YOU

Name the process. We'll tell you what accurate enough looks like.

Time, risk, or money. Tell us where the workflow hurts, and we will show how generative AI changes it and what it will be measured on.