SRE AND MANAGED CLOUD SERVICES
Site reliability engineering and managed cloud operations
Our SRE and managed cloud teams establish service objectives, improve observability and operate your workloads against agreed reliability and support requirements.
- SLOs and error budgets you own, tracked against real user journeys
- A governed transition that never accepts the pager before it can see the system
- 24x7 operations with clear incident command and blameless reviews
We do not sell a single support desk.
Pick the tier that matches how much you want to own. Tiers are a starting point, not a cage. Most engagements begin co-managed and shift as trust and instrumentation mature. To staff a persistent squad on your side, see Dedicated Teams. SRE reports up to Cloud and Platform Engineering.
Availability, latency, and cost become engineered targets with names and owners.
What SRE and managed cloud includes.
- 24x7 monitoring and on-call, with clear incident command and escalation.
- Observability engineering: metrics, logs, and traces unified, so mean time to detect drops.
- Toil reduction: automation of the repetitive work that burns out teams and causes errors.
- Blameless post-incident reviews that produce fixes, not finger-pointing.
- Continuous reliability improvement tied to your error-budget policy.
- Cost-aware operations, coordinated with FinOps so reliability and spend move together.
A controlled transition into operations.
No page goes dark during the switch, because we do not accept the pager until the instrumentation proves we can see what we are holding.
Discover
Map services, dependencies, current pain, and toil across the estate.
Instrument
Observability with OpenTelemetry, SLOs, runbooks, and on-call in place.
Shadow
We run alongside your team, with no ownership handover yet.
Operate
Full ownership, incident reviews, and a reliability roadmap. Delivery pipeline hardened with DevSecOps.
We agree the transition schedule after discovery. Operational ownership changes only when monitoring, access, runbooks and escalation routes have been validated.
SLOs and SLIs are the contract, defined against real user journeys.
We track error budgets so reliability spending is a deliberate trade, not a panic. The right number is the one your business actually needs.
Chasing an extra nine you cannot monetize is waste, and we will say so. For the wider efficiency picture, see Cloud Optimization.
SRE sits on top of solid foundations.
Cloud Infrastructure
The estate SRE runs on, built for observability and reliability from the start.
DevSecOps
The delivery pipeline that ships changes safely into the systems we operate.
FinOps
Cost-aware operations, so reliability spend and cloud spend move together.
Cloud Optimization
The wider efficiency picture SRE feeds, across cost and sustainability.
Dedicated Delivery Pod
The persistent squad that runs reliability with you on your side.
Cloud and Platform Engineering
The practice this operating service rolls up to.
What operations leaders ask us first.
No. You own the SLOs and the error-budget policy. We operate against targets you set and review them with you continuously.
Yes. We run reliability practices across AWS, Azure, and GCP, using your existing tooling where it is sound rather than replacing it wholesale.
That is common, and it is the first thing we fix. We do not take the pager for systems we cannot see, which is why instrumentation comes before any ownership handover.
Define the service levels your business actually needs, and build the operations to hold them.
SLOs you own, a governed transition, and 24x7 operations that keep availability, latency, and cost inside the targets you set.