AUTOMATION IMPLEMENTATION AND MANAGED SERVICES
Automation implementation and managed services
Automation implementation and managed services covers the whole life of an automation after the strategy deck is closed: building it well, then keeping it running against defined service levels as your systems, screens, and rules keep changing underneath it. We implement to standard and then operate the estate with tiered support, proactive monitoring, and SLAs that hold uptime and output health to account, so automation stays an asset instead of drifting into risk.
- Tiered support matched to how critical each automation is
- SLAs across availability, response, restore, and bot health
- A phased takeover of automations you did not build
Matched to how critical the automation is.
Not every automation needs a 24x7 clock, and paying premium support across the whole estate is its own waste.
We tier each automation by business criticality and support it to that standard. Tiers are a starting frame, not a straitjacket. Actual coverage, response, and restore targets are agreed per automation and written into the SLA. Managed services operationalizes Low-Code Development and every automation build across the pillar.
Targets are illustrative; Softobiz to confirm against your requirements.
Keep automation an asset, instead of drifting into risk.
Build to standard, then run it to a service level.
- Implementation to standard: building automations to the architecture and governance that keep them supportable.
- Proactive monitoring: health, exception, and success-rate dashboards that catch degradation early.
- Break-fix and maintenance: rapid repair when systems change, plus routine upkeep to prevent drift.
- Change management: safe updates behind a promotion gate as underlying applications evolve.
- Service reviews: SLA attainment, incident trends, and improvement actions reported to owners.
Taking over automations we did not build, without drama.
Assess
Inventory bots, workflows, dependencies, and gaps into a shared estate map.
Instrument
Add monitoring, alerting, and health dashboards where blind spots exist, for full visibility.
Stabilize
Clear the backlog of broken and drifting automations, then agree and sign SLAs.
Operate and improve
Steady-state run with proactive maintenance and reporting, for compounding reliability.
Most managed-service engagements start with an estate someone else built. Our takeover is phased so the hand-off is uneventful by design. We do not switch off the prior arrangement until instrumentation and runbooks prove the estate is fully under management.
Uptime alone is not enough for automation.
Support is only credible when the commitments are explicit. Bot health is a first-class SLA, because an automation can be running and still be silently failing half its cases.
Figures are industry-typical placeholders; Softobiz to verify against your environment.
From an unmanaged estate to accountable service levels.
Challenge: Equalis Group inherited an automation estate someone else built, with [X bots] running unmonitored and failures found only when a business process stalled.
Result: A phased takeover to full instrumentation, signed SLAs, and [XX%] of failures caught before impact. (Softobiz to verify.)
The rest of the Low-Code and automation practice.
Support and Maintenance
Keeps existing automations healthy against changing applications under a measurable SLA.
Low-Code No-Code App Development
The apps we implement and then run for you as part of the managed estate.
App Migration and Modernization
Moving and reshaping the applications your automations depend on.
Experiment as a Service
Prove an automation idea in a fixed sprint before you commit to a build.
Microsoft Dynamics 365 and Power Platform
Business apps and low-code automation on the Microsoft stack.
Low-Code Development
The parent practice this service belongs to.
What automation owners ask us first.
Yes, it is the common case. We assess the estate, close visibility gaps, then take on support against agreed SLAs through the phased transition: assess, instrument, stabilize, then operate and improve.
No. Break-fix is the floor. Proactive monitoring, change management ahead of application updates, and continuous improvement are what keep the estate from breaking in the first place.
By automation criticality. We tier each automation, then commit to availability, response, restore, and bot-health targets appropriate to that tier and written into the SLA.
Let’s review your automations, their criticality, and the service levels they need to stay dependable.
Tiered support, proactive monitoring, and SLAs on uptime and bot health, so automation stays an asset.